Communication

“People will forget what you said, but they will never forget how you made them feel.”
– Maya Angelou

“When speaking, “Be sincere; be brief; be seated.” – Franklin D. Roosevelt

“Most people do not listen with the intent to understand; they listen with the intent to reply.” – Steven Covey, Author of 7 Habits of Highly Effective People

“Clutter is a disease of American writing. We are a society strangling in unnecessary words, circular construction, pompous frills and meaningless jargon.” – William Zinsser, Author of On Writing Well

Any time you’re getting defensive, you’re getting less effective. When you get defensive, your thinking becomes rigid and you simply become stupid,” – Jim Tamm, Author of Radical Collaboration

“We spend years of our lives learning to read and write, years learning how to speak. But what about listening?” – Steven Covey, Author of 7 Habits of Highly Effective People

“Out-of-control emotions can make smart people stupid.” – Daniel Goleman, Author of Emotional Intelligence